Politique de remboursement

RETURN POLICY

Returns and Defective Products

Outil Ultra Tool will accept returns of products that are defective due to defects in manufacturing and/or workmanship. We will also accept returns for fulfillment errors where incorrect products were shipped to you.

Return Authorization Process

If you wish to return merchandise, please contact us to request a Return Merchandise Authorization (RMA):

  • Phone: 514.393.1991
  • Mobile: 514-975-0004
  • Email: service@ultratool.ca
  • Website: www.ultratool.ca
  • Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

Return Requirements

All returns must meet the following conditions:

  • Items must be shipped prepaid (we do not accept collect or COD shipments)
  • Products must be in unused condition and in original packaging
  • Returns must be initiated within 14 days of purchase date
  • Package returns properly to avoid shipping damage and insure the shipment
  • Use a carrier with tracking capability (Purolator, UPS, FedEx, or Canada Post Expedited Mail)

Non-Returnable Items

The following items cannot be returned:

  • Hazardous materials and solutions (including chemicals, solvents, acids, and flammable substances)
  • Safety products including masks, gloves, and safety goggles (due to health and safety regulations)
  • Measuring tools such as gold and diamond testers (exchange only in case of defect)
  • Gas appliances including regulators and torches
  • Items made to your specifications or custom orders
  • Non-stock items ordered specifically for you (subject to restocking fee)
  • Items returned after 14 days from purchase date

Restocking Fees

We reserve the right to charge a restocking fee or refuse acceptance of:

  • Catalogued items returned after 30 days
  • Non-stock items ordered specifically for you

Refund Process

  • Returns will be credited in the same manner as payment was received
  • Shipping and freight charges are non-refundable
  • Processing time: 5-10 business days after receipt of returned merchandise

Quebec Consumer Protection

In accordance with Quebec's Consumer Protection Act, consumers have the right to return defective goods. This policy complies with applicable Quebec regulations regarding consumer rights and product warranties.

Contact Information

For assistance with returns or questions about this policy, please contact:

Outil Ultra Tool
620 Cathcart, Suite 452, Montréal, QC H3B 1M1
Phone: 514.393.1991
Fax: 514.393.0303
Email: service@ultratool.ca
Website: www.ultratool.ca
Hours: Monday through Friday, 9:00 AM to 5:00 PM EST

Please have your packing slip and/or invoice available when contacting us.